Gene Rosen: Younger on psychiatric drugs. Cable Advisory Council Jan 28

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Gene Rosen: Younger on psychiatric drugs. Cable Advisory Council
Jan
28
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==================================================================================================================================
CABLE ADVISORY COUNCIL
P. O. Box 87
Newtown, Connecticut
~ Minutes ~
Minutes of Public Regular Meeting –
Tuesday, November 15, 2011
Newtown, CT

There was a
regular meeting of the Cable Advisory Council called to order at 7:00 p.m.,
Tuesday, November 15, 2011 by Chairman Jim Lang at the Charter Communications
facility, Newtown, Connecticut.

ATTENDEES: John
Bell (Kent), Carl Braun (Woodbury), Donna Cassidy (Trumbull), Karen Chance (New
Fairfield), Gregory Davis (Roxbury), George Fletcher (New Milford), Jim Lang
(Trumbull), Stephanie O’Rourke (Kent), and Gene Rosen (Newtown). From Charter: Tom Cohan (Director of
Government Relations), Greg Van Antwerp (Public Access), and Heidi Vandenbrouch
(Public Relations)
==================================================================================================================================
Town of Newtown, CT
3 Primrose Street, Newtown, CT 06470
05-08-12
CABLE ADVISORY COUNCIL
P. O. Box 87
Newtown, Connecticut
~ Minutes ~
Minutes of Public Regular Meeting –
Tuesday, May 8, 2012
Newtown, CT
There was a regular meeting of the Cable Advisory Council called to order at 7:00 p.m., Tuesday, May 8, 2012 by Vice Chairman Carmella Amodeo at the Charter Communications facility, Newtown, Connecticut.
ATTENDEES: Vice Chairman Carmella Amodeo (Newtown) Carl Braun (Woodbury), Ray Juskiewicz (New Fairfield), Gregory Davis (Roxbury), Eugene Rosen (Newtown), George Fletcher (New Milford), Tom Joyner (Sherman), Stephanie O’Rourke (Kent) From Charter: Tom Cohan (Director of Government Relations), Greg Van Antwerp (Public Access), and Heidi Vandenbrouch (Public Relations)
PUBLIC INPUT: None
APPROVAL OF MINUTES:
Ray Juskiewicz made a motion to approve the minutes of the March 13, 2012 meeting as presented. Gene Rosen seconded the motion.
Gregory Davis made a motion to amend the minutes of the March 13th meeting to include a reference that the
==================================================================================================================================================================================================
CABLE ADVISORY COUNCIL
P. O. Box 87
Newtown, Connecticut
~ Minutes ~
Minutes of Public Regular Meeting –
Tuesday, November 15, 2011
Newtown, CT

There was a
regular meeting of the Cable Advisory Council called to order at 7:00 p.m.,
Tuesday, November 15, 2011 by Chairman Jim Lang at the Charter Communications
facility, Newtown, Connecticut.

ATTENDEES: John
Bell (Kent), Carl Braun (Woodbury), Donna Cassidy (Trumbull), Karen Chance (New
Fairfield), Gregory Davis (Roxbury), George Fletcher (New Milford), Jim Lang
(Trumbull), Stephanie O’Rourke (Kent), and Gene Rosen (Newtown). From Charter: Tom Cohan (Director of
Government Relations), Greg Van Antwerp (Public Access), and Heidi Vandenbrouch
(Public Relations)

PUBLIC INPUT: None

APPROVAL OF MINUTES:
Chairman Jim Lang noted that the
September minutes should read September 13th instead of September 12th. Mr. Lang asked if there were any objections
to the minutes being approved with the corrected date. No objections were made and the minutes were
approved.
TREASURER’S REPORT:

Treasurer Carl Braun reported that Checking account balance remains at
$3,356,68. The Money Market balance is $6,155.99. The 12-month CD balance is $13,423.53 with total assets equaling $22,936.20. Chairman Lang asked if there were any
objections to the Treasurer’s report being approved as presented. No objections were made and the Treasurer’s
report was approved. (Treasurer’s
report attached to the minutes of this meeting)
======================================================================================================================
CHARTER COMMUNICATIONS
REPORT:

Tom
Cohan:
·
The
last six months have been challenging for Charter due to the weather. During the recent snow storm of October 29th,
Charter needed to replace approximately 15,000 drop lines. This was about three times as much as during
Hurricane Irene in August. Mr. Cohan
spoke of Governor Malloy’s task force regarding the two storms and noted that
there will likely be regulations in the future to force the power companies to
improve planning for such storms. Approximately
80% of Charter’s customers were without power immediately after the Oct. 29th
storm. Charter services was restored to
customers once power came back about 95% of the time. Mr. Cohan spoke of the restoration effort and handed out an
update dated November 8th (Document attached to the minutes of this
meeting)
·
Gregory
Davis spoke of the challenges regarding Charter during the power outage. He noted that the customer service people
were very polite but not very informative.
It was decided to ask a staff member to track this particular customer’s
calls to see where improvements can be made.
·
Donna
Cassidy suggested putting an outage map for Charter similar to the one that CL&P
has one their website.

Greg Van Antwerp
·
Spoke
of the success of the live election coverage at Western Connecticut State
University. This was done with
approximately 20 West Conn students and their professor Dr. Barone and aired on
Channel 21. (Community Vision 21 newsletter attached to the minutes of this
meeting)
·
Spoke
of DVDs for troops that collects DVD’s CD’s, video game cartridges and audio
books and sends them to the troop serving all over the world. Last year over 1300 items were collected and
the goal for this year is 2000.
·
The
internship is going well. Another
internship will be January.

CORRESPONDENCE:
None

OLD BUSINESS:
Chairman Jim Lang noted that Suzanne Kloos has been hired to take
minutes for this meeting. The
council will decide at the January meeting if this should be a permanent
position.
Gregory Davis spoke of the Statewide Video Advisory Council and
noted that they sent an opinion to Public Utility Regulatory Authority
regarding the change that allows competition and as a result the cable
franchise renewal process was done away with. Mr. Davis circulated a
written report on the actions taken by the SAC. (attached to the minutes
of this meeting).

NEW BUSINESS:
Donna Cassidy made a motion to approve the
following 2012 Meeting schedule.
Gregory Davis seconded the motion- Vote 9-0-0
2012 Meeting
schedule
January 10, 2012
March 13, 2012
May 8, 2012
July 10, 2012
September 11, 2012
November 13, 2012
Election of
Officers
Donna Cassidy nominated Jim Lang as Chairman of the Charter
Communications Cable Advisory Council.
Karen Chance seconded the nomination.
Vote 9-0-0

Donna Cassidy nominated Carmella Amodeo as Vice Chairman of the Charter
Communications Cable Advisory Council.
Gregory Davis seconded the nomination.
Vote 9-0-0

Donna Cassidy nominated Carl Braun as Treasurer of the Charter
Communications Cable Advisory Council.
Karen Chance seconded the nomination.
Vote 9-0-0

Donna Cassidy nominated Stephanie O’Rourke as Secretary of the Charter
Communications Cable Advisory Council.
Gene Rosen seconded the nomination.
Vote 9-0-0

Chairman Jim Lang appointed Gregory Davis as webmaster for the Charter
Communications Cable Advisory Council and to the Statewide Video Advisory
Council.

Customer Experience Transformation Initiative
Tom Cohan spoke of a program that Charter has started called Customer
Experience Transformation Initiative that every Charter employee will
participate in. This is a three day
training program that practices interactions with customers.

There was a discussion of promotions for Charter and keeping customers.

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